Alfred Smart Helpdesk is a technology to solve incidents and requests IT service submitted by both members of your organization , such as customers or users. The goal is to find the best solution to the problem presented, for which Alfred conversation in natural language (as if it were a human) with users to extract the necessary information to help you in this process.

Alfred talks to the user to find the solution to your problem. This technology is able to resolve issues independently , 24/7. Its main advantages are savings in processes and response times.